Merchant Policy

Customer Security

Protecting our customers' confidential information is a priority for us. When you place an order online with Alakef Coffee Roasters, we collect your name, contact information, billing address and shipping addresses, credit card information, and email address, which are automatically transferred "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by us for processing and shipping purposes only.

Quality Guarantee

We are confident that our customers will find the quality of our coffee products to be second to none. However, if a shipment arrives damaged, we will gladly rectify the matter to your satisfaction.

Payment Methods

Our shopping cart system accepts payment using Visa and MasterCard. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone at 800-438-9228. In addition, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.

Sales Tax

We are required to collect sales tax of the proper amount, on all orders being shipped to customers in the State of Minnesota. This tax is calculated on the total of merchandise and any shipping/handling charges.

Shipping and Handling Charges

We will contact you directly if there are additional shipping charges due. If the estimate is more than the total amount due for shipping, we will chargeback the difference to your credit card, or issue you a refund check.

Returns

Alakef Coffee Roasters is committed to providing our customers with exceptional service and total satisfaction. We promise you the highest quality foods and ingredients. For return authorization or questions about your order, please call our customer service desk at 800-438-9228 between normal business hours (8:00am and 5:00pm Central Time, Monday through Friday) and please allow for a 12- to 24-hour response. Or send an e-mail to info@alakef.com.

Refunds and exchanges are provided for non-perishable products returned in saleable condition within 30 days of receipt with return merchandise authorization (RMA). Refunds or credits will be provided in the case of spoilage, spillage, damage, or an error on our part. A valid RMA number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. We do not issue call tags, and all return shipping charges are the responsibility of the customer.

Your card will be credited on receipt of the return, and you will be notified via email. Any and all shipping costs cannot be refunded. After 30 days past your receipt of shipment, no returns are accepted. We cannot offer refunds, credit, or exchanges if you made a selection that does not appeal to your palate.

Customer Privacy

Thank you for visiting alakef.com (the "Web Site") and reviewing our Privacy Policy. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the Web Site. This privacy policy sets out how alakef.com uses and protects any information that you give when you use this website. alakef.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. alakef.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as zip code, preferences and interests
  • other information relevant to customer surveys and/or offers

We use web analytics programs (Adobe Marketing Cloud, Google Analytics) to collect information. We will not collect any personally identifiable information about you through these programs.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We may use Google Adwords remarketing cookies to serve relevant ads to our visitors while they are viewing a third party website. To opt out, visit http://www.google.com/settings/ads. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes and Updates to This Policy:

We reserve the right to change the information, services, features and policies at any time. We will post changes to this and any other policies on this website in writing.

Contact Information:

If you have any questions regarding our privacy policy, please contact us at:
Alakef Coffee Roasters
1330 East Superior Street
Duluth, MN 55805